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NNBN - Supporting Business Growth
FREE QUARTERLY DIGITAL MAGAZINE!
FREE QUARTERLY DIGITAL MAGAZINE!
SIGN UP FOR OUR FREE QUARTERLY DIGITAL MAGAZINE!
NNBN - Supporting Business Growth

LET US HELP YOU

We have tried to cover the most common questions asked below, but if you have any further questions, please email us on hello@nnbn.co.uk – Thank you!

NNBN - Supporting Business Growth

MEMBERSHIP FAQ

Do I have to buy a membership for all my employees?

No, if you have 10 staff for example but only wish to give the membership to 5 of your staff, you can do this. You choose the number of employees you want to add and who gets the benefits.

Please Note: Our company memberships require a minimum of 3 employees and our charity membership requires a minimum of 2 employees. Our Gold package offers a single membership if you only require one person to join.

How long am I committed when joining NNBN?

We offer a rolling month or annual membership. So, if you purchase for a month you can cancel after a month. If you purchase a year you can cancel after a year.

Can I buy a single gold membership if I am a company?

Yes, if there is only one person you need the benefits for even if there are two directors or employees, but you only want the benefits for yourself, you can buy the Gold membership for one person.

MEMBERS FAQ

Can I cancel my membership at any time?

Yes, you can cancel at any time via your account page here or call the Members Helpline on 01536 648383 and we will help you.

Can I upgrade my membership?

Yes, you can upgrade your membership by visiting your account page here or calling our Members Helpline on 01536 648383.

Where do I login?

Once you have purchased a membership and created your user name and password (on check out or sent to you if paying by invoice) then you can access your account/member dashboard by visiting here or clicking login from the top navigation under members on the NNBN website

PAYMENTS FAQ

What payment methods do you accept?

When going through checkout, you can pay using all major credit or debit cards to complete your purchase and set up your monthly subscription.

Can we pay for our NNBN membership via invoice?

We can accept invoice payments for annual subscriptions only. Please email us on hello@nnbn.co.uk if you would like join and pay via invoice.

Do you offer refunds?

No, once a membership is purchased, we do not offer a refund for the time purchased for the subscription, as that then gives you access to all the benefits straight away. You can cancel though if you do not wish to continue after that initial month or year that you have purchased.

NETWORKING FAQ

How often are the networking meetings held and are they face to face?

The NNBN networking meeting is held every month at 7pm till 8.30pm on or around the last Thursday or last working day of each month. Other events for the members will also be announced during the year and will be on our newsletter, social media, members area and website.

Our networking will be face to face if no legal restrictions are put into place. We are all very much aware of the past Covid restrictions and we will of course move to online if anything like this happens again, but we will try to always keep our meetings face to face.

Is the networking included in my membership & does it include food?

For NNBN members, our monthly networking meeting is included in the price of their membership. This includes tea and coffee at the meeting. There may be food upgrade tickets available for networking, but this will be charged at an additional cost for members and visitors.

Our networking does not include food unless you pay for the food upgrade option that is available on some events. Your membership includes the networking ticketing with tea and coffee only.

Can I bring a guest to the networking?

Yes, we encourage you to bring guests to the networking events however this will be subject to a visitor ticket price fee which can be viewed on Eventbrite when you book a ticket.

NATIONAL DISCOUNTS FAQ

Can all our staff use the national discounts and promos?

All your staff can get the national benefits as long as you have purchased the company membership here or a charity membership here with the right amount of employees you want the benefits for. You need to select the number of employees you wish to have as a member, and then when you complete your purchase you can add them to your team. This will then give each employee access to all the perks, national discounts and the fuel card access.

Why can I not see the national discounts straight away?

You will receive an email within 24 hours of signing up to NNBN giving you access to your national discounts. Please look out for this email and check your spam folder if you cannot see the email. You can also email us on hello@nnbn.co.uk if you have any difficulties.

What amount of discount do I get and how do they work?

We cannot name specific amounts of discount per supplier as there are 1,000’s of different brands that offer discounts and cashback and these amounts can change on a weekly basis. We have included some brand images throughout the website to show examples of the different brands and these can also change.

There are different ways to save money, cashback via purchase and reloadable cards or discount codes to use directly with a supplier. For example, if you purchased a reloadable card for a supplier, you then receive a cashback amount into your account that you can then withdraw direct to your bank account within a few days or you may wish to visit a cinema and get the discount instantly on your ticket purchase. All discounts work differently depending on the vendor, but they typically work either by cashback or discount code.

FUEL CARD FAQ

Can all our staff get a fuel card?

All your staff can get a fuel card as long as you have purchased the company membership here or a charity membership here with the right amount of employees you want the benefits for. You need to select the number of employees you wish to have as a member, and then when you complete your purchase you can add them to your team. This will then give each employee access to all the perks, national discounts and the fuel card access.

What is the amount of discount we get on fuel?

We cannot name the exact amount of savings on the fuel card, as this can change on a weekly basis. We can publish up to 10p per litre as this is what our fuel card partner allows us to advertise. The amount at the pump you pay, is published weekly to let you know and every card is different, but our fuel card supplier will help you pick the best card for your circumstances.

Where can I use the fuel card?

Our fuel card supplier and account manager Sam will chat with you, to show you where you can use the fuel card and help you pick the best card for you. Different cards let you use them at different pumps. There is no obligation to sign up for a fuel card, this is a benefit if you choose to use it.

NNBN APP FAQ

Is it free to add an offer to the App?

All company, charity, gold and silver NNBN memberships include an advert for your offer or event on the App. Bronze membership does not include this benefit.

How do I submit an advert to the App?

Please login to your member dashboard and at the bottom of that page you will find links to download the App advert submission form. Download the form and then send it to hello@nnbn.co.uk

Do I have to be a member to download the App?

No, the NNBN App is free to everyone. You only need to be a member to advertise on the NNBN App. You can find links to download the App here https://nnbn.co.uk/nnbn-local-discounts/

NNBN DIGITAL FAQ

Can anyone place an advert in NNBN Digital?

All company, charity, gold and silver NNBN memberships include an advert in NNBN Digital. Bronze membership does not include this benefit.

Gold, charity and company members can also add a editorial/article into the magazine.

If you are not an NNBN member, you cannot place an advert or editorial/article in NNBN Digital as this is for members only to advertise in.

What size advert can I add to the magazine?

For each publication we mix the amount of adverts in different sizes, we can accept A4, A5 and A6 in landscape or portrait.

All adverts need to follow the following guidelines:

A4/A5/A6 size – No bleed or crop marks as this is a digital publication only – 72 DPI and RGB colour format in PDF, JPG, AI or EPS.

How many words does my editorial need to be?

When submitting your editorial to us, we need at least 300 words to create your feature/editorial in the magazine. Please also send large photos/images to go alongside your article. Please email these to hello@nnbn.co.uk

NNBN - Supporting Business Growth
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